Privacy policy.

ClearView Theory – Privacy Policy
Effective Date: 11 August 2025

ClearView Theory respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and safeguard your information.

1. Information We Collect
We may collect personal information when you interact with us, including:

  • Your name and contact details

  • Service address or property details

  • Email address and phone number

  • Payment details (where applicable)

  • Service preferences, feedback, or enquiry details

  • Website usage data (e.g., via cookies)

2. How We Use Your Information
We collect and use your personal information to:

  • Book and confirm appointments

  • Respond to enquiries

  • Process payments and issue invoices/receipts

  • Provide updates, reminders, and service-related communication

  • Improve our services and customer experience

We will never sell or rent your personal information to unauthorised third parties.

3. Storage & Security

  • Your personal information is stored securely and accessed only by authorised personnel.

  • We take reasonable steps to prevent unauthorised access, misuse, loss, or disclosure.

  • Payment information is processed securely via trusted payment providers and is not stored on our servers.

4. Third-Party Services
To operate effectively, we may use trusted third-party providers such as:

  • Website hosting platforms

  • Email and communication services

  • Payment gateways and accounting software

These providers may access your personal information only as necessary to perform their functions and must handle it in compliance with privacy laws.

5. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site usage.

  • Cookies are small files stored on your device.

  • You can disable cookies via your browser settings, but some website features may not function correctly.

6. Accessing & Updating Your Information
You have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or outdated information.

  • Request deletion of your personal data, subject to legal or contractual requirements.

Contact us at the details below to make a request. We will respond within a reasonable timeframe.

7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

  • Email: james@clearviewtheory.com.au

  • Phone: 0493 302 076

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.

Your trust means everything to us — thank you for choosing ClearView Theory.