Terms & Conditions.

ClearView Theory – Terms & Conditions
Effective Date: 11 August 2025

Welcome to ClearView Theory! By accessing our website or booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

  • ClearView Theory offers professional window cleaning and related services for residential and commercial clients.

  • All services are subject to availability and may be modified at any time.

2. Bookings

  • Bookings can be made online, via email, or by phone.

  • You agree to provide accurate information regarding your property and access.

  • We reserve the right to adjust quotes if incorrect details are provided.

3. Payment Terms

  • Payment is due in full on the day of service unless otherwise agreed in writing before work commences.

  • We accept credit/debit card, bank transfer, and approved online payment options. Card payments may incur a small processing fee, which will be disclosed before payment is made.

  • All prices are quoted inclusive of GST unless otherwise stated.

  • For large or custom jobs, we may require a deposit of up to 25% before work begins.

  • Invoices not paid within 7 days of the service date may incur a late payment fee of 10% of the outstanding amount.

  • If payment is not received within 14 days, ClearView Theory reserves the right to pause or cancel any future bookings and may engage a collection agency, with any recovery costs charged to the client.

  • In the event of a failed or disputed payment, the client remains responsible for the original service cost and any applicable bank or processing fees.

4. Cancellations & Rescheduling

  • Please provide at least 24 hours' notice for cancellations or changes.

  • Cancellations with less than 24 hours’ notice may incur a fee of 25% of the quoted service.

  • Weather-related rescheduling will be arranged at no extra cost.

5. Access Requirements

  • It is the client’s responsibility to provide clear, safe access to windows and areas being cleaned.

  • If access is not possible on arrival, a call-out fee may apply.

  • All ClearView Theory employees have successfully passed an annual police check. A redacted version can be supplied to the customer upon request prior to booking.

6. Flyscreens & Access
It is the client’s responsibility to remove all flyscreens (flywires) prior to the scheduled service (external flyscreens for external cleans) unless otherwise arranged. This ensures:

  • Safe and unobstructed access to glass surfaces

  • Minimised risk of accidental damage to flyscreens or surrounding frames

  • Reduced need for internal access during the service

Note: Internally mounted external flyscreens for external cleans must be removed prior to service.
If internally accessible external flyscreens are not removed:

  • If water-fed poles are being used, we will make every reasonable attempt to clean the window through the screen, but results may be limited.

  • If traditional cleaning methods are required, the window will not be cleaned.

  • ClearView Theory will not be responsible for the quality or completeness of the clean for the affected windows.

If flyscreens are not removed, we may be unable to complete the full service or may need to adjust the quoted price accordingly.

7. Satisfaction Guarantee

  • If you're not completely satisfied with the result, please contact us within 24 hours and we’ll attempt to resolve the issue amicably, where reasonable.

8. Limitations of Service / Liability
ClearView Theory will not:

  • Remove internal flyscreens or disassemble window fittings unless otherwise arranged.

  • Move or lift heavy furniture, blinds, or fixtures to access windows.

  • Clean windows or surfaces that are unsafe, unstable, or not reasonably accessible.

  • Use harsh chemicals unless specifically approved by the client.

  • Guarantee removal of stains such as hard water, paint, silicone, or calcium build-up.

We are not responsible for damage caused to or by:

  • Brittle, rusted, or deteriorated window frames.

  • Peeling or flaking paint.

  • Damaged seals, cracked glass, or loose fittings.

We will not:

  • Perform services during unsafe weather conditions (e.g., heavy rain, strong wind, extreme heat).

  • Enter internal areas of the property unless access is required and agreed upon.

  • Clean windows with restricted access due to locked gates, aggressive pets, or safety concerns.

We are fully insured for public liability and take all reasonable precautions.

9. Website Use

  • All content on this site is owned by ClearView Theory and may not be copied or used without permission.

  • We reserve the right to make changes to our website, pricing, and services at any time.

Introductory Offer – Terms & Conditions

Offer Details

  • New customers receive 20% off their first service with ClearView Theory.

  • Eligible services include window cleaning, pool fencing cleaning, solar panel cleaning, or any other services available at the time of booking.

Eligibility

  • Offer is valid for new customers only (individuals or businesses who have not previously booked any ClearView Theory service).

  • Limit of one discounted service per customer/address.

How to Redeem

  • The offer must be mentioned at the time of booking.

  • Discount will be applied to the first invoice only.

Exclusions

  • Offer cannot be combined with any other discounts, promotions, or special offers.

  • Not valid for pre-paid or discount packs, including already discounted multi-service or multi-visit packages.

  • Not redeemable for cash or credit.

  • Additional charges may apply for services outside our standard service scope (e.g., extra height, heavy soiling, hard-to-access areas).

Service Area

  • Offer is available within ClearView Theory’s standard service areas and times.

  • A travel surcharge may apply for out-of-area locations (discussed at the time of booking).

Validity

  • Bookings must be made before 01 October 2025 to qualify.

  • ClearView Theory reserves the right to change, extend, or withdraw the offer at any time without notice.

General

  • All services are subject to ClearView Theory’s standard service terms and conditions.

  • ClearView Theory reserves the right to determine offer eligibility.

10. Privacy

  • Please see our Privacy Policy for details on how we collect, store, and protect your personal data.

11. Contact
Questions about these Terms & Conditions? Contact us:

  • Email: james@clearviewtheory.com.au

Thank you for choosing ClearView Theory – we look forward to making your world a little clearer.